REFUNDS / RETURNS
we do not accept returns or exchanges unless the item you purchased is defective. if you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. a return address will be provided once you email us.
upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. if you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.